What kind of help do you need?
Security & Privacy
We take security very seriously
We have a comprehensive security programme that aims to keep your information secure and private.
All entries you make into SilverCloud are completely private
Using SilverCloud on your device
Your security and privacy when using SilverCloud also depends on your computer, tablet or smartphone and your connection to the internet: remember to keep your software up to date, choose strong unique passwords, use security protection software, and avoid insecure public Internet connections.
We recommend that you log out when you have finished working on SilverCloud, to preserve your own privacy.
TLS is a layer of security that is necessary to safeguard your use of the platform. We have detected that your browsers security support is not high enough. It is important that you update your browser soon. Go here for more information
I. Information Collection
Your data is collected by SilverCloud on behalf of your service.
Within the program, there are two levels of information collection:
- Information entered by you.
- Analytics gathered about your visit, e.g., number of log-ins, pages viewed, names of applications accessed, items liked, and the number of journal entries made.
II. Use of Information
There are two levels of sharing within the system:
- Community sharing is completely anonymous and includes the 'Like' button, 'Others Points' in the Take-Home Points at the end of each module and also 'Others Tips' in the various list applications throughout the program.
- The progress points at the end of each module serve as feedback for SilverCloud's developers and so may be accessed by the technical team in order to improve program content. They will also have access to collated anonymous analytics and statistics for the same reason.
III. Data Security
Your information is held on a secure server that is in controlled facilities.
All SilverCloud employees are ethically and legally bound to respect the confidentiality of any personal or research information held by SilverCloud Health.
IV. Data Protection and Personal Information
Your data will be stored on SilverCloud servers in line with your service's data retention policy and Data Protection laws until, for instance: your data is no longer required; your service decides to export or delete it; or until your service's use of SilverCloud stops.
You have certain rights to your data under Data Protection laws, including a right to access or make corrections to your data.
Please contact your service if you have queries or requests relating to your data protection rights.
V. Third Party Disclosure
We will never disclose your personal information or data to third parties. Only anonymous general system analytics and statistics for research and evaluation purposes will ever be released.